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I forgot my password

If you have forgotten your password:

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  • Select your branch from the drop down select list
  • Enter your username in the field labeled 'Username'
  • Click on the 'Forgot your password?' link below the login button
  • You will receive a password reset e-mail. Click on the link in the e-mail to reset your password. This link will expire in 24 hours. If the link has expired, repeat the above steps to re-send the e-mail.
  • Password requirements:
    • Minimum of 8 characters and maximum of 20 characters
    • At least one uppercase character, one lowercase character, and one numeric digit
    • At least one of the following characters: !"#$%&'()*+,-./:;<=>[email protected][]^_`{|}~

 

Note: if you have not yet confirmed your e-mail address by clicking on the link in the registration confirmation e-mail, you will not be able to reset your password. You must contact your System Administrator to re-send the registration confirmation e-mail and can set your password from there.

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